Telangana RERA Introduces Public Grievance and Guidance Cell
The Telangana Real Estate Regulatory Authority (TG-RERA) has launched a Public Grievance and Guidance Cell to enhance stakeholder engagement and improve grievance handling.
Launched in collaboration with the Administrative Staff College of India, Hyderabad, the Cell aligns with national guidelines to refine grievance redressal systems.
Key Features of the Cell
- Improved Stakeholder Interaction: The Cell aims to enhance engagement with stakeholders, providing reliable information and reducing disputes.
- Grievance Redressal: The Cell facilitates the resolution of complaints and promotes transparency in line with the Real Estate Regulation and Development Act, 2016.
- Citizen-Centric Platform: The Cell is designed to guide citizens on their rights and responsibilities, providing a reliable source of information and assistance.
- Compliance Clarity and Coordination: The Cell aids stakeholders like promoters and agents with compliance clarity and coordination, ensuring efficient operations.
TG-RERA Chairman N Satyanarayana emphasized that the Cell focuses on improving stakeholder interaction, guiding citizens on rights and responsibilities, and facilitating grievance redressal.
The initiative is led by a structured team, ensuring comprehensive stakeholder engagement across Telangana.
(With inputs from agencies.)